# Reply — LCH-10421 (Password Reset)

**To:** maya.chen@fablelane.co
**Subject:** Re: Reset link never arrives

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Hi Maya,

Thank you for reaching out, and I'm sorry you got locked out right before a client review — I know the timing is stressful.

Here's what happened: our email provider is experiencing throttling due to the volume of today's v3 launch. Your two reset requests were received but delivery has been deferred. Based on current delays, the reset email should land in your inbox within the next few minutes (delays are running about 10 minutes right now).

Here's what I'd suggest:

1. Keep an eye on your inbox at maya.chen@fablelane.co over the next few minutes — including spam and promotions, which you've already checked (thank you).
2. Once it arrives, the reset link will be valid for 24 hours.
3. If it still hasn't shown up in 15 minutes, reply here and I'll trigger a manual reset directly.

I want to make sure you're back in before your review. Don't hesitate to reply if you need anything else.

Best regards,
RunComfy Support